Onsite Technical Support

Uremet provides onsite technical support to all our customers and will personally visit any customer experiencing difficulties with a wheel application.

Easy Express Pick Up

We make it simple, easy and inexpensive to ship your worn wheels to us. We provide customers with shipping containers and manage all the arrangements and paperwork.

Order Management

Weekly reports are available that reflect the status and the expected ship date of each order.

New Installation Support

Uremet conducts onsite visits for new installations as necessary to assist in the successful opening.

On Time Delivery

We work closely with customers to establish turnaround times that meet your own internal schedules. Historically, our on time delivery performance consistently exceeds 97%.

Annual Field Visits

Uremet commits to a minimum of one field visit per year to each customer (most customers are two or more) and personally meet with our customer’s maintenance, purchasing and engineering professionals. Our discussions focus on wheel performance, pricing, new products and innovations, application/ride evaluation and any other areas of interest or concern for our customers.

Training and Education

Uremet offers classes and training to help customers gain knowledge, insight, and ultimately to further ensure quality and safety. Uremet’s class, “Roller Coaster Wheel Safety and Inspection” is designed to educate customers about the physical properties of polyurethane, the common causes of wheel failure, and Uremet’s recommended inspection techniques. The class covers an in-depth analysis and discussion on topics such as bearings and seals, lubricants, wheel hub inspection, polyurethane physical properties, modes of wheel failure, tread inspection tips and more.